Refund Policy

Effective Date: January 1, 2024

At MALLNDELLA FOREX INVESTMENTS, we strive for transparency and fairness in all our dealings. As an investment company specializing in Forex trading, it is important to understand that funds invested are subject to market fluctuations and inherent trading risks. Therefore, this Refund Policy primarily addresses specific scenarios outside of routine trading losses where a refund may be considered.

1. Nature of Investment Funds

Any funds you deposit into your investment account are allocated for the purpose of Forex trading. These funds are subject to market risks, and trading losses are not eligible for a refund. Our services aim for capital growth but do not guarantee profits or capital preservation.

2. Withdrawal Policy vs. Refund Policy

This Refund Policy should not be confused with our Withdrawal Policy. Clients may withdraw available capital (original deposits + realized profits − losses and fees) at any time, subject to our withdrawal procedures. A withdrawal is the return of remaining funds, not a refund of invested capital due to market performance.

3. Circumstances Where a Refund May Be Considered

Refunds will only be considered under the following limited circumstances (excluding trading losses):

• Incorrect Charges: If you were charged an amount not authorized or due to our error.
• Unallocated Deposits: If deposits could not be allocated to your account due to a technical issue.
• Account Closure (Prior to Trading): If you deposit funds and close your account before trading begins.
• Regulatory Requirements: If required by applicable laws or regulatory bodies.

4. How to Request a Refund

To request a refund, clients must:

• Contact our support team at officialmallndellaforex@gmail.com.
• Provide account details, transaction ID, date, amount, and explanation for the refund request.
• Attach relevant supporting documents (wallet statements, confirmations, etc.).

5. Refund Processing

• All refund requests will be reviewed and investigated.
• If approved, funds are returned to the original source of deposit (strict AML compliance).
• Refunds processed within 15–50 business days from approval (timing depends on wallet/payment provider).
• Processing fees by payment providers may be deducted.

6. Non-Refundable Items / Circumstances

The following are generally not refundable:

• Trading losses from market activities.
• Profits (which are subject to withdrawal, not refund).
• Fees for services already rendered (management/performance fees unless charged in error).
• Funds already utilized in trading positions.

7. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes are effective immediately once posted on our website. Continued use of our services indicates acceptance of the revised policy.

8. Contact Us

If you have any questions or require clarification regarding this Refund Policy, please contact:

MALLNDELLA FOREX INVESTMENTS
Email: officialmallndellaforex@gmail.com